Warranty
When you purchase any pre-built or custom built PCs with Midlands IT you will receive a limited 6-month warranty which is active from the date of delivery.
Warranty cover:
Cost of replacement parts
Cost of labour
Cost of returning faulty items to our office
Cost of damages incurred during initial delivery of the item
Exemptions:
Damages incurred by user error/ accidental damage
Damage caused by extra hardware/upgrades added to the system
Damage caused by excessive dust or dirt build up
Data recovery / corrupted files
Damage caused by malware and viruses
Consumables such as batteries and fuses
Remedy of incorrectly installed software
Please note that if for any reason the PC is deemed to not be faulty and any reported issues are due to additional user hardware (monitors, keyboard, mouse, cables etc) then you may incur additional fees to cover shipping costs and labour.
In the event of a fault, we will send you a prepaid postage label to return the PC to site for diagnosis. We do not offer home visits.